Cannot log in

If you are having trouble logging in to e-learning try the following:

- remember that your username is your Waitemata DHB email address. If you mistype it, it will not work. It is usually (though not always) in the format of firstname.lastname@waitematadhb.govt.nz - the most common login error is people mistyping their email address.

- your password may be different to other DHB systems. It will be at least 8 characters long, have at least 1 capital letter and at least 1 number.

If you still cannot log in, try:

- use the "forgot password" form on the login page






- if you're not getting an email from the forgot password form, check if you have actually registered for an account. You may not already have one. Try registering for a new account - if your account already exists it will tell you when you try to register!

- if you're sure you put the correct email address in when registering or filling out the forgot password form, but the email still hasn't arrived, check your junk mail folder. If it's not there, go to http://mailmarshal.hanz.health.nz/SpamConsole and see if the healthAlliance Spam Console has blocked the message.